When engineers first received the Bomgar appliance back in March, the company had just released a new version, so the new documentation did not match the user interface (UI) on the old appliance.

Accelerate your tech game Paid Content How the New Space Race Will Drive Innovation How the metaverse will change the future of work and society Managing the ...

Geeks on Site is the ultimate solution to keep remote workers productive, no matter the challenge. With their 24/7 tech support, their certified technicians are available to offer assistance remotely ...

Remote workers may no longer have to ship malfunctioning PCs back to the office to get them working thanks to out-of-band support. An unbootable PC is every remote worker’s nightmare. It usually means ...

Computers are powerful tools in the modern age, but it can be difficult to transport entire PC setups and access their desktops, along with all of their files and programs, wherever you go. Having ...

Jeff Carlson writes about mobile technology for CNET. He is also the author of dozens of how-to books covering a wide spectrum ranging from Apple devices and cameras to photo editing software and ...

I love my 78-year-old mother and do whatever I can to help. But when she has computer trouble, she spins into a frustrated tech spiral, starts lashing out, and I want nothing to do with her. The ...