In 2025, Google is removing reviews at unprecedented rates – and it is not accidental. Our industry analysis of 60,000 Google Business Profiles shows that deletions are being driven by a mix of: ...

Customer reviews are the most influential form of local business content. Surveys routinely reveal that upwards of 90% of consumers read reviews as they search for nearby goods and services. In this ...

Movers, roofing companies and others are being bombarded with phony one-star reviews on Google Maps. Then they’re asked to pay up. By Stuart A. Thompson Stuart Thompson first wrote about the ...

Small business owners are being targeted by scam artists who flood Google Maps and other sites with phony false reviews and then extort the business owner, offering to remove the reviews for a price.

Oak trees have genetic flexibility that allows them to solve ecological problems. But even they will need our help to survive climate change ...

Steam user reviews have become weapons for voicing discontent, which might be why Valve is tinkering with how they work. In the past, scrolling down to read other people's opinions would present ...

Katie Mehr does not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and has disclosed no relevant affiliations beyond their ...

Customer reviews and star ratings are synonymous with Amazon, serving as a quick guide to product quality and customer satisfaction and helping shoppers make more confident purchasing decisions. Here ...

Ali Hussain has a background that consists of a career in finance with large financial institutions and in journalism covering business. Luis Alvarez / Getty Images Consumer reviews are an important ...