The original version of this story appeared in Quanta Magazine. If you’ve been making the same commute for a long time, you’ve probably settled on what seems like the best route. But “best” is a ...

Amazon, the behemoth online retailer, used a secret algorithm called “Project Nessie” to determine how much to raise prices in a manner in which competitors would follow, according to a lawsuit filed ...

Brandi Geurkink is a senior policy fellow at Mozilla. She is the creator of YouTubeRegrets, the largest-ever crowdsourced investigation into YouTube’s recommendation engine and its impact on society.

As repeatedly promised by Twitter CEO Elon Musk, Twitter has opened a portion of its source code to public inspection, including the algorithm it uses to recommend tweets in users’ timelines. On ...

Three new books warn against turning into the person the algorithm thinks you are. Like a lot of Netflix subscribers, I find that my personal feed tends to be hit or miss. Usually more miss. The ...

Artificial-intelligence programs, like the humans who develop and train them, are far from perfect. Whether it’s machine-learning software that analyzes medical images or a generative chatbot, such as ...

I worked for Microsoft from 2003-2007. In 1998, I unintentionally created a racially biased artificial intelligence algorithm. There are lessons in that story that resonate even more strongly today.