Microsoft has released FetchXML-driven customization for Dynamics 365 Contact Center, enabling targeted agent transfers and ...

KOLKATA: Sunday marked two months of the SIR rollout in Bengal as people struggle to get back something as basic as their voting right amid confusion among officials over which documents are kosher, ...

Cold calling isn’t dead, it’s just evolved. While digital channels dominate modern sales conversations, picking up the phone ...

This is our multiplayer review for Call of Duty: Modern Warfare 2. For our thoughts on the campaign, check out the single-player review. Each autumn I look forward to crisp cool mornings, vibrant ...

For years, enterprise feedback platforms have dominated the market with bloated implementations and steep pricing. Simplesat is calling them out. Global consumer brands handle thousands of support ...

Roula Khalaf, Editor of the FT, selects her favourite stories in this weekly newsletter. As a way of dealing with high demand, the age-old practice of forming a long, orderly queue has something to be ...

With more than a decade of experience, Nelson covers Apple and Google and writes about iPhone and Android features, privacy and security settings, and more. Artificial intelligence has become almost ...