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New release brings predictive intelligence, regional expansion, and enhanced employee performance tools to contact center operations. Aspect, a leading provider of cloud-based workforce management ...

Database software giant Oracle Corp. said today it’s pushing even further into the healthcare industry, adding new workforce management capabilities to its Oracle Fusion Cloud Human Capital Management ...

Gigwalk, a mobile work marketplace that pairs businesses with workforces, announced a new suite of mobile work tools designed to help companies manage and scale local workforces, create mobile work ...

Generative AI brought along tools like chatbots and auto-generated content, but the next frontier is Agentic AI – systems that can plan, decide, and act across processes. Agentic AI is designed to ...

Opinions expressed by Entrepreneur contributors are their own. Annual workforce planning can’t keep pace with AI and economic shifts. Continuous planning connects real-time people data with evolving ...

Historically Black colleges and universities (HBCUs) are crucial in educating and preparing students for technical careers. Since Cheyney University became the first accredited historically Black ...

Many contact center agents come, and then they go. It’s the nature of the role, especially for staff positions —job satisfaction is elusive and the work experience not to agents’ liking. For their ...

Inefficient tools, unhappy staff members, a shortage of workers, compliance concerns and soaring costs. Those workforce and operational challenges are a recipe for operational disarray for the ...

DALLAS, March 3, 2025 /PRNewswire/ -- Axxess, the leading global technology platform for healthcare at home, has partnered with CoachUp Care, a first-of-its-kind culture operating system, to provide ...

Republic Polytechnic unveils AI transformation strategy to enhance teaching, staff capabilities and industry partnerships amid growing demand for AI talent.

LAS VEGAS — When the University of Illinois Hospital and Health Sciences System was testing an artificial intelligence-backed tool that drafts responses to messages, a patient misspelled the name of a ...