(NYSE:RNG), a global leader in AI-powered business communications, today announced it has been named a Leader in the IDC MarketScape: Worldwide AI-Enabled Contact Center Workforce Engagement ...

HOBOKEN, N.J.--(BUSINESS WIRE)--The massive increase in digital channel adoption has added significant complexity to workforce management forecasting and scheduling. To help organizations address this ...

Workforce management (WFM) solutions are essential in good times and even more indispensable when the economy is challenged and budgets are tight. These applications have always been one of the ...

Precedence Research valued the global workforce engagement management (WEM) market at $9.4 billion in 2023 and expects it to hit $10.5 billion in 2024, topping out at $31.4 billion by 2034. This ...