Workforce management (WFM) is the process by which a company makes all of the complex factors of running a successful business come together to maximize an organization’s productivity and competency.

Today's technology advancements and competitive landscape urge companies to digitize traditional business processes. A unified workforce management system consolidates the tools needed to maintain a ...

Discover how workforce AI skills can bridge the gap between AI adoption and successful implementation in your organization.

Workforce management software allows businesses to manage everything from payroll, benefits and human resources (HR) to recruiting, onboarding, performance and learning from one location. This helps ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

Human capital management (HCM) is the process an organization uses to recruit, manage, develop or optimize employees to improve workforce productivity. It involves hiring the right employees, aligning ...

SAN DIEGO--(BUSINESS WIRE)--Nurse scheduling and staffing remains one of the most complex challenges for hospitals and health systems. With more than 15 years of experience in driving operational ...

This consensus study will assess the theoretical approaches and empirical science on generational differences as espoused in the popular literature, to include both an assessment of the research and ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes. Call center management is the backbone of effective customer service operations.