Forbes contributors publish independent expert analyses and insights. I lead Boston Consulting Group’s Behavioral Science Lab. Nov 21, 2024, 08:15am EST Nov 21, 2024, 09:18am EST An organization’s ...

For decades, banks have wrestled with fragmented regulatory data by investing billions in lakes, warehouses and point solutions that promised control but delivered more silos. What financial ...

AI isn’t just another tool layer to plug into existing structures. It fundamentally changes how work should flow. As an advisor to Fortune 500 companies, here’s a pattern I’ve observed repeatedly ...

An HR operating model is the way an HR function is organized to deliver value to its internal customers and the organization. The operating model encompasses six key areas: people, service delivery ...

Across industries, executives are pouring unprecedented capital into data platforms, analytics, and artificial intelligence. The promise is compelling. Better insight. Faster decisions. Measurable ...

Kinetic CX releases a report providing new insights into why so many companies never realise any economic value from CX Organisations that have led their sector and remain leaders in CX take a ...

Health systems seeking to jump-start their innovation efforts often look for a “big bang” — an ideation challenge or a hackathon. Such actions can certainly garner attention and energize the workforce ...

Twilio (NYSE:TWLO) boosted investor confidence after it released preliminary fourth quarter 2024 results and a multi-year outlook during its Investor Day. Shares surged more than 15% during early ...

For decades, enterprise IT scaled by launching projects. Today, enterprises are demanding outcomes, not projects. As AI becomes embedded into core operations, the traditional project-based delivery ...

Nokia announces new strategy, evolution of its operating model, new long-term financial target, strategic KPIs and changes to its Group Leadership Team Espoo, Finland – Nokia is holding its Capital ...