HBS IT prides itself on delivering service that generates high community satisfaction. To achieve this, the team continually takes in feedback to ensure our offerings are aligned to our customers’ ...

At first glance, John’s Food & Wine in Chicago looks like any other neighborhood bistro. But upon entering the elegant, warmly lit room on a bustling Thursday night, there’s no host to whisk me to a ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. In a blog post published yesterday called “The Intelligence Age” ...

Integrating the right technology into a service department can significantly enhance operational efficiency and customer satisfaction, says Corey Smith, national fixed operations training manager at ...

Shahar Chen, CEO and Co-founder of Aquant, a company focused on delivering generative AI solutions to transform the service industry. Technology, particularly AI, is playing a crucial role in bridging ...

Forge Technology Advisors (FORGE) has recognized the transformative potential of AI in customer service as it is integrating AI into contact centers. With expertise in both technology and financial ...

Last year I wrote an article questioning whether we should be using the term "customer technology" instead of "marketing technology." Frans Riemersma of Martech Tribe and the co-creator of the current ...

Looking back on 2024, there were several big leaps in fire service technology and promises of more to come in 2025. It was great to catch up with the best and brightest at the FireFusion Conference in ...