Live chat software services first emerged in the early 2000s, but struggled to gain traction at first, as customers were more comfortable speaking to a representative directly. However, the technology ...

Tidio provides a strong mix of powerful features and user-friendliness. It’s a great option for businesses looking to boost customer engagement. The platform shines with its AI tools, lots of ...

Live chat is a feature that makes your website more informative and engaging to visitors. It helps you differentiate yourself from the competition, giving prospects and customers a more interactive ...

Apple is working on a way to bring businesses to the iMessage platform, in order to answer customer questions, offer customer service and even perform transactions. Though not announced at WWDC, a new ...

From AI chat to live chat, website chat features vary in value, effectiveness, and ease of integration with your existing platform. So who or what will you choose to represent you to potential clients ...

If your company uses a third-party tool to power your website chat function or AI-assisted customer service, the 9th Circuit Court of Appeals just delivered a ruling you should know about. On July 9, ...