Last year’s online shopping season surpassed US$29 billion in sales, up a full 20 percent from the previous holiday. More consumers did their shopping online than any holiday season before, due to the ...

If shopping carts are being abandoned on your Web site due to poor on-the-spot customer service, check out LivePerson Inc., a New York-based online customer-service solution provider. LivePerson will ...

With its Automated Service Agent platform Microsoft is looking to change the face of Web-based customer service by providing more intuitive interaction between online merchants and people doing ...

Microsoft is rounding out its Dynamics CRM (customer relationship management) product by acquiring Parature, maker of cloud-based software companies can use to create self-service portals for ...

A technology analyst bought a house that came with a clothes dryer made by a brand-name manufacturer. The lint screen in the dryer was torn, and the analyst went to the manufacturer’s Web site to ...

In the ever-evolving customer service world, innovation isn't limited to technology and process improvements—it's also reshaping how businesses pay for the tools they use to support their customers.

A funny thing happened when companies set up their Web sites to operate 24/7, expecting to either drastically reduce or eliminate the need for customer service staff altogether. It didn't work out the ...

At the end of 2025, Netguru predicted the total software revenue to reach $38.21 billion. Web development underpins many of ...

Leidos (NYSE: LDOS) has received a potential $69M task order to modernize and sustain the Internal Revenue Service’s web-based customer service portal for tax practitioners who want to electronically ...