For years, Connecticut residents who receive benefits through the Department of Social Services have dealt with arduous wait times whenever they need support from the agency’s call centers. Bobby ...

The Latest Call Center IVR Upgrades Are Slashing Wait Times Your email has been sent Interactive voice response (IVR) systems route calls and handle basic queries ...

CLEVELAND, Ohio – Cuyahoga County’s Job and Family Services was able to slash average call wait times to less than 20 minutes this year, but officials fear that President Donald Trump’s “big, ...

A new artificial intelligence system will begin handling calls to the Toronto Police Service (TPS) non-emergency line, starting sometime in February.

LOUISVILLE, Ky. (WDRB) -- RiverLink officials said wait times for drivers calling customer service representatives have decreased in recent weeks, including one day with no waiting at all. Those ...

Fairfax County is turning to artificial intelligence to help prevent long wait times for nonemergency calls. At a recent county safety and security meeting, Scott Brillman, director for the county’s ...

It will take you less time to read this column than it took for a 911 operator in D.C. to get help to a teenage girl whose mother was dying in front of her. The girl’s call for help lasted for more ...

Pennsylvania Gov. Josh Shapiro touted major improvements to Pennsylvania’s unemployment compensation system on Tuesday, highlighting faster service and expanded access. Standing beside Pa. Labor & ...