Many businesses are investing heavily in digital transformation, gearing up their cultures to deliver more capabilities aligned to customer needs. But understanding business value and aligning efforts ...

Value Stream Maps (VSM) are a powerful tool used in lean manufacturing and other business processes to visualize and analyze the flow of materials and information required to bring a product or ...

Ernie Smith is a former contributor to BizTech, an old-school blogger who specializes in side projects, and a tech history nut who researches vintage operating systems for fun. Many discussions around ...

In this course, you will learn how to create a value stream map (VSM) of current-state and future-state processes. Value stream mapping is a Lean technique that allows you to document, analyze, and ...

The way we think drives what we do. This is certainly true when it comes to striving for improvement in our businesses. Common thinking among printing companies is that they are comprised of various ...

Customer value mapping is an established concept and has various definitions. Unfortunately, many companies get lost with customer value mapping. Too often, the exercise becomes entirely focused on a ...

When you look up the definition of a "cost center," it probably refers to an essential but non-profitable part of a business. In many cases, the customer service (CS) function is explicitly viewed as ...