Regions Bank is using IBM’s Watson, the artificial intelligence machine that famously won "Jeopardy!" several years ago, to handle calls to its call center. The Birmingham, Ala., bank has been testing ...

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CHERRY HILL, N.J., Aug. 27, 2019 /PRNewswire/ -- MRS BPO LLC, a leading provider of services to the accounts receivables management industry, today announced the launch of Adam, a proprietary ...

With flu season bearing down and the pandemic still in full swing, CVS is rolling out new ways to encourage customers to get their flu shots using artificial intelligence (AI). The pharmacy chain has ...