Editor’s Note:Technology can be both an enabler and a liability—especially when it falters during the discovery process. In Oakley v. MSG Networks and FTC v. Match Group, the courts evaluated whether ...

Many companies are investing heavily in flashy customer experience (CX) technology, yet customers still aren’t seeing the meaningful improvements they expect. Why? Businesses are falling into the over ...

When expensive technology fails, it’s not just a small mistake,it’s a jaw-dropping disaster that can cost a fortune. In Expensive Technology Fails That Cost a Fortune and Left Everyone in Shock, we ...