For the first time since Vocal Laboratories — better known as Vocalabs — introduced SectorPulse, its customer service monitoring study, in 2003, the research firm has applied a new methodology. In ...
A retired lawyer lost the money in a tech support scam, a type of online fraud that is surging. Citibank said it couldn’t recover the funds, which criminals wired from inside his account. David Welles ...
Jake Peterson is Lifehacker’s Tech Editor, and has been covering tech news and how-tos for nearly a decade. His team covers all things technology, including AI, smartphones, computers, game consoles, ...
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