IT staff plays a crucial role in keeping organizations running optimally. Support ticketing software aids your IT team in helping your organization while being as productive as possible. The longer a ...

Buying for the first time? Know what your options are. Considering replacing what you have? You might just save 25% or more on licensing costs. Here's what to look for and 12 leading remote support ...

Freshdesk is a powerful support suite that offers email ticketing, live chat, and phone support for your customers. It’s very easy to use and boasts tons of features, but plans that include automation ...

We list the best help desk software, to make it simple and easy to manage a single platform for answering queries from staff and/or customers. Whether your support team is working internally or in a ...

In 2026, IT support is no longer judged by availability alone, it’s measured by speed, clarity and experience.

A customer trouble ticketing (help desk) is an assistance resource to solve a customer query. Companies often provide customer support using email, website, and/or telephone. The importance of ...

What has the ticket support call line looked like for IT leaders over the past year and how have IT leaders tackled these requests? COVID-19 has kept IT leaders busy. We’re not shocked, either. About ...