Managed customer support is pivotal to delivering a satisfying experience to customers. While managing customer support can be daunting, you can simplify it using support center applications. These ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history, ...

Ameyo, a Gurgaon-based startup that makes software for customer support and sales centers, has raised a Series A of $5 million from Forum Synergies. The company, which already has customers throughout ...

Pluribus Networks has rolled out new software and analytics packages that take aim at customers looking to build and manage software-defined data-center fabrics. The packages include a new release of ...

The best call center software is RingCentral, providing omnichannel functionality, helpful project management tools, and a range of advanced features like interactive voice response (IVR). RingCentral ...

In 2025, the Communications-Electronics Command Software Engineering Center advanced the Army’s modernization portfolio ...