Benner, Mary J., and Michael L. Tushman. "Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited." Academy of Management Review 28, no. 2 (April 2003): 238–256. (Winner ...

Many companies have successfully transformed their manufacturing, R&D, and other business functions, improving their performance while stripping out cost. Yet far fewer have optimized their service ...

A business process manager is the overseer of the step-by-step processes that operate a business; from front to back and morning to night. Specifically, they create, measure, audit and continually ...

Make sure your people and your technology work well together. by Thomas H. Davenport and Thomas C. Redman When Mars Wrigley decided to digitize its supply chain, it invested in several AI and ...

When you sell physical goods, you want your customers to receive their orders on time. This requires a good understanding of product distribution. Furthermore, it's important to choose the right ...