A monthly overview of things you need to know as an architect or aspiring architect. Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with ...

FrontRange Solutions – When it comes to times of change; whether new business, mergers & acquisitions or downsizing, maintaining customer focused Service Management can be a real challenge. Typically ...

In a command as vast and loaded with such a huge variety of information technology, the Army Contracting Command's Chief Information Office G6 has the task of corralling the various information tools ...

What’s in a Service Management Plan? Your email has been sent When should a SMP be drafted? Term for a Service Management Plan Typical content of a Service Management Plan Signatories and sign-offs ...

A monthly overview of things you need to know as an architect or aspiring architect. Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with ...

In recent months, we have seen increasing attention on how companies are managing their IT outsourcing agreements. The unfortunate reason for much of this attention is that many of these outsourcing ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

As a security professional, IT service management can be your best friend. Service tickets indicate a regular, defined process that your organization’s IT team follows. As security officer, you need ...