We spend a considerable amount of time flying around the country for various service-oriented architecture (SOA)-based projects, and we’ve had the opportunity to learn about not only the recurring ...

This guest BriefingsDirect post comes courtesy of Heather Kreger, IBM’s lead architect for SOA Standards in the IBM Software Group. Architecture standards are especially valuable for creating a common ...

Technology and process are the foundation of your service delivery model. The appropriate use of technology will allow you to build an efficient model that can scale to meet your clients’ needs. If ...

“More and more, the first part of our conversations with customers is 'how do you want to acquire?' versus 'what do you want to acquire?' Not every partner has the maturity to transition to this model ...

IT environments are increasingly hybrid, complex and very dynamic, with changes happening constantly. To address this, ITOps teams regularly adjust their teams, processes and tools, creating a lot of ...