When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

Tube and pipe bending machine manufacturer ITEC has announced the launch of a GoFundMe campaign to benefit Dean, an ITEC ...

Nothing happens for equipment manufacturers until something is sold. Nothing to install, nothing to service, nothing to renew. Great hardware and equipment manufacturers have been built on great ...

Field Engineer today has about 45,000 skilled engineers around the world who have developed profiles on the company’s platform and made themselves available for contract work. Who are they? Gregory ...

The upcoming ‘Apriel’ model will be able to create agents that make decisions about IT, human resources and customer-service functions. Nvidia and ServiceNow have created an AI model that can help ...