The growth of the interconnected world has given significant development in handling company communications and operations, including the so-called service desk. Companies are now offering service ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

I'm a technologist, business writer, and book author. I first started writing in 2001, after I was downsized from a corporate job. In the early days of my writing career, I wrote features about ...

Compare the features, pricing, pros and cons in our list of the best ITSM tools to decide which one is ideal for your business. Information technology service management software can be a lifesaver ...

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...

BOSTON, July 18, 2018 /PRNewswire/ -- SysAid, a leading provider of help desk and IT service management (ITSM) solutions, has been recognized as a Leader in several categories in the G2 Crowd Summer ...

The best plumbing service software is Housecall Pro, thanks to its easy-to-use interface for managing bookings, massive feature catalog, and built-in marketing functionality. ServSuite by FieldRoutes ...

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Last month, Mercury Interactive and Peregrine Systems formed a partnership to focus on synergies among the companies’ change management, asset management, and IT governance software. Of course, there ...