Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. As I once heard it put so well, "Good account management is about listening, understanding ...

The NSA scandal involving Edward Snowden’s abuse of account passwords has raised major concerns around the risk posed by privileged insiders. Recently, the notoriously secretive Coca-Cola company ...

To succeed in key account management, sales staff need to change their role and their objective. Instead of pursuing short-term profit, they must concentrate on managing customer relationships and ...

As any system administrator knows, using a domain account as a service account is a great practice. Of course, making sure that the account is using the lowest level of privileges is just as important ...

What’s in a Service Management Plan? Your email has been sent When should a SMP be drafted? Term for a Service Management Plan Typical content of a Service Management Plan Signatories and sign-offs ...