Customers feel more rewarded by a store and “feel like they were treated more valuably” when using regular checkout because it involves less effort and cashiers handle the scanning, bagging and ...

How restaurants and retailers use behavioural science to get us to increase our spending.

As the co-founder of Puzzle Partner, Ivana is an advocate for innovation with marketing expertise in technology, travel and startups. Self-service has become a core part of our daily interactions, but ...

Delivering the kind of automated service customers want requires a digital strategy that encompasses technological and people-oriented changes. Most organizations recognize the importance of giving ...

There’s no denying the role of good customer service, including self-service. And both customers and organizations may actually prefer a self-service option: in many situations, consumers opt for self ...

The digital age has made us a DIY economy in which millions of jobs no longer exist not because computers do the work, but ...

Airlines are encouraging travelers who plan to fly this weekend to change their plans in anticipation of what's expected to ...