Buying for the first time? Know what your options are. Considering replacing what you have? You might just save 25% or more on licensing costs. Here's what to look for and 12 leading remote support ...

Jason covers desktop applications and help desk utilities, including reviews geared toward the IT end-user support function. Jason is the PC infrastructure manager for Harcros Chemicals, a worldwide ...

Even though mobile devices can do almost anything, there will still be times when you need to access your home or office computer from a remote location. You might need access to your files or to ...

The remote workplace comes with a lot of benefits — including increased productivity and better focus. But it’s also causing challenges to both employees’ mental and physical well-being. Disruptions ...

Customer support trends reflect the changing ways we work, including the need for remote support. Remote support tools can now be used to address multiple issues, from cybersecurity to CX. These top 4 ...

In normal times, computers and mobile devices are just another way to stay in touch. But there's nothing normal about our current world, where we're being asked to shelter in place and maintain social ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

Windows too provides remote assistance. If you do not feel the need for a Remote Administration Tool software and want to protect your computer, you start with unchecking the “Allow Remote Assistance ...