At some point, calling your tech-savvy friends and relatives for help gets old. Or rather, they stop answering the phone, and you’re left on your own to figure out why your Wi-Fi doesn’t work.

As households fill up with PCs, gadgets and networking gear, today's troubleshooters are finding ways to skip the house call. Erica Ogg is a CNET News reporter who covers Apple, HP, Dell, and other PC ...

The newest entry on the market, SecurityCoverage’s Remote PC Support started in January 2004 as a behind-the-scenes technical support for large providers that offered support services to the small ...

A business.com editor verified this analysis to ensure it meets our standards for accuracy, expertise and integrity. ConnectWise ScreenConnect is secure software that lets you access devices, provide ...

Remote access to another PC via the internet can be a blessing, solving many IT problems quickly and easily. The helper can get a clear picture and often solve the problem immediately, even without ...

It’s estimated that between 25 and 30% of the U.S. workforce will likely work from home one or more days a week in 2023 and beyond. This means tech support and help desk workers, many of whom may also ...

Hybrid and remote work has introduced novel difficulties for IT departments and workers, such as how to access resources or troubleshoot issues when employees are geographically dispersed. Fortunately ...

The first thing you need to do is talk to Microsoft over the phone or chat. After a professional conversation, you will be given a six-digit code once the support is clear that the situation may not ...

Connecting to any device over the internet, as you would through remote PC software, has risks. Follow these practices to access remote PCs securely.

I recently heard from a reader who asked about the best software for remotely accessing and controlling another computer. I use the software to manage my Mac Mini’s Plex and Channels DVR servers when ...

People who have computer problems, but don't have the time to take their computer to a repair shop will benefit from the services of a remote PC support business. This particular business allows you ...