Remote workers may no longer have to ship malfunctioning PCs back to the office to get them working thanks to out-of-band support. An unbootable PC is every remote worker’s nightmare. It usually means ...

When Milford-based NoIR LaserShields needed to enable a portion of its 50 employees to work from home in March, it couldn’t afford to interrupt its manufacturing operations. The maker of protective ...

Hybrid and remote work has introduced novel difficulties for IT departments and workers, such as how to access resources or troubleshoot issues when employees are geographically dispersed. Fortunately ...

At some point, calling your tech-savvy friends and relatives for help gets old. Or rather, they stop answering the phone, and you’re left on your own to figure out why your Wi-Fi doesn’t work.

Snap One has acquired Parasol, a24/7 remote support service based on OvrC, creating new opportunities for Snap One partners to focus on running their business while increasing profitability, ...

iDrive’s RemotePC not only offers excellent remote control of your desktop (even of Android devices!), it can also leverage the company’s online storage service (extra) for backup. Fast and ...

The JetKVM is a hardware-based KVM (Keyboard, Video, Mouse) switch that introduces a new level of efficiency in remote computer management. With its compact form factor, advanced features, and ...

Working from home has been the new norm across the globe for more than a year now. This means that if you are having problems with your computer or, say, a friend of yours or an employee at your ...

AT&T is now offering its customers, and even non-AT&T customers in-home support for everything from computer set-up to flat screen TV installation. Marguerite Reardon Former senior reporter Marguerite ...

Remote control of your Macintosh allows you to access a distant computer across a network or the Internet. The screen of the remote Mac appears locally, and you use your mouse and keyboard to control ...