You are visiting an office in Texas and need immediate help with a computer application. Because of the problem’s complexity, you figure a phone call won’t resolve the issue. You need a live visit ...

We've all been there — whether it's a grandparent struggling with a new device or a parent confused by software updates. It’s frustrating when you want to help but can’t be there in person. While ...

Save this invitation as a file Use email to send an invitation Use Easy Connect The second option is probably the easiest way to connect a remote computer that is not connected to your network.

Remote Desktop has been around. Microsoft introduced this functionality way back when they released Windows XP in 2001. With each iteration of Windows, the Remote Desktop function has also become more ...

Many enterprises have moved to a hybrid or remote work model, signaling a need for IT teams to use remote desktop software to access workforce devices at any time. Getty Images/iStockphoto With the ...

Last night I had the opportunity to use Remote Assistance for the first time. All I can say is it is a fabulous piece of software. My parents (who happen to live several states away) decided to call ...