A process map is essentially a breakdown of a process to determine how it flows and, ultimately, how effective it is. Those who complete process mapping look closely at elements such as the structure ...

Business process mapping is a framework that helps companies create visual representations of processes within the organization. Mapped processes can include products, software, services and even the ...

Process mapping is a vital technique for visualizing and understanding business processes. It allows you to outline each step involved in a workflow, effectively transforming the invisible into the ...

Kevin Curtis inherited a problem that had been hanging around for years. 1 Psychiatric patients in the emergency department were waiting too long for a bed at the University Neuropsychiatric Institute ...

MaritzCX’s customer journey mapping program is not a process-mapping exercise. “Frequently people think this is process mapping, but that tends to be very internally focused and doesn’t have the view ...