Remote workers may no longer have to ship malfunctioning PCs back to the office to get them working thanks to out-of-band support. An unbootable PC is every remote worker’s nightmare. It usually means ...

Remote access to another PC via the internet can be a blessing, solving many IT problems quickly and easily. The helper can get a clear picture and often solve the problem immediately, even without ...

LogMeIn Free is gone, but don’t panic: You can find alternative remote-access tools that cost the same low price of nothing at all. Whether you need to access a document, collaborate with a colleague, ...

Symantec pcAnywhere 11.0 adds technical-support tools for businesses, but home users won't find enough new here to justify an upgrade. No argument: long-distance PC troubleshooting saves time and ...

While you might love boasting about the benefits of your dedicated battlestation over a laptop or mobile device, there are ...