The third software product in our series on open source help desk packages is Request Tracker from Best Practical, an open source software development company based in Somerville, Mass. For larger ...

The final item in our series on open source help desk packages is Information Resource Manager, or IRM. Like most of the other systems we’ve looked at, IRM is a Web-based application that provides ...

Microsoft researchers have unveiled a new open source multi-agent AI system, aimed to help enterprises automate complex tasks typically requiring human intervention. Named Magnetic-One, the project is ...