HOBOKEN, N.J.--(BUSINESS WIRE)--The massive increase in digital channel adoption has added significant complexity to workforce management forecasting and scheduling. To help organizations address this ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) announced today that its Enhanced Strategic Planner (ESP) solution has been presented with a 2019 CUSTOMER Product of the Year Award by the global, ...

Infused with AI capabilities, NICE’s CXone WEM is recognized for its focus on the agent experience across digital and voice channels and its commitment to CX innovation NICE CXone’s workforce ...

NICE WFM sets new industry standard for forecasting accuracy in a blended environment of synchronous and asynchronous digital channels HOBOKEN, N.J.--(BUSINESS WIRE)-- NICE (Nasdaq: NICE) today ...

Today's technology advancements and competitive landscape urge companies to digitize traditional business processes. A unified workforce management system consolidates the tools needed to maintain a ...