In today’s digital landscape, IT operations are under more pressure than ever to deliver seamless performance, rapid issue resolution, and continuous innovation. Amid these demands, knowledge ...

American enterprises are experiencing a “brain drain.” Not because people are leaving the country—the traditional meaning of the term—but because of job turnover as employees retire or contracts end.

In the information-driven age, organizations have recognized that managing knowledge is key to maintaining a competitive edge. Knowledge management software (KMS) has become an essential tool for ...

SUNNYVALE, Calif., Jan. 13, 2026 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading AI knowledge platform for ...

Sirjad Parakkat is the VP of Engineering for Ivanti, leading the IT Service Management, Lines of Business and Platinum Engineering Group. Too much of a good thing? That’s what it feels like when ...

Changes in how organizations operate, provide products and services, interact with customers and partners, and support employees went into overdrive more than 2 years ago. While digital transformation ...

The past year created dramatic shifts in how organizations operate, provide products and services, interact with customers and partners, and support work strategies. Flexibility, agility, and the ...

Rather than wax philosophical about what knowledge is, let’s let it be any information that can further an organization’s goals. If managing IT can be compared to herding cats, managing knowledge is ...