In preparing some EMA research papers, I recently spoke with various enterprises about how they are automating their IT systems management, and the benefits they experienced. Several enterprises ...

You started your company to build something meaningful, not to spend your mornings copying data between tools, chasing status ...

Facing budget cuts? Learn how Fort Myers, Fla., and the South Carolina Dept. of Commerce used a no-code ITSM tool with AI and automation to improve service delivery without adding head count.

The IT & Business Process Automation is cautiously optimistic over growth in 2026, with the industry projected to generate ...

A recent multidisciplinary study published by MIT showed that highly skilled employees who were trained in generative AI could boost productivity by as much as 40% using that technology. The ...

Last week, Mary Anne Winniford wrote about IT process automation as a mixture of sub-markets that, as a group, are helping to move some IT organizations towards superior levels of operational ...

Federal agencies are undertaking the “largest wholesale modernization in government history.” At the same time, says a former government IT leader in a new report, agency leaders are coming to terms ...

With artificial intelligence (AI) advancing rapidly, there needs to be more clarity about what generative AI means for process automation. After all, process automation has been around for decades, ...

Generative artificial intelligence-powered enterprise automation startup Orby AI Inc. today revealed it has closed on a $30 million early-stage funding round, fueling its mission to eliminate mundane ...

During the pandemic, there was a significant uptick in the number of low-code, no-code, and process automation platforms and other business platforms that have these capabilities as features. A recent ...

Data-Driven Decisions: The well-known “data-driven decisions” approach comes into play with alerts and hard data that make it ...