This latest cloud service aims to improve the customer experience. Interactive Intelligence today announced the newest service for its multitenant PureCloud platform: PureCloud Engage, tailored toward ...

The contact centre is at the heart of numerous government departments, and as customer expectations change rapidly, so does the need to change service delivery models. So how would the move to a cloud ...

Let's take a detailed look at the company's latest foray into the UC market. And now comes Interactive Intelligence, whose entry into the hosted UC services market has been a year in the making. The ...