It has been, in the words of one unhappy Mississippi call center worker, “a hard pill to swallow.” Every day Lanycha Hall, who works for the federal contractor Maximus at its facility in Hattiesburg, ...

Katherine Charles’ workdays are relentless. She’s one of thousands of call center workers who help Americans find suitable health insurance as part of the Affordable Care Act, or ACA. Charles spends ...

HONOLULU (HawaiiNewsNow) - The state’s jobless benefits system is getting a much-needed overhaul on Monday. The Department of Labor and Industrial Relations (DLIR) plans to launch a new unemployment ...

The call center for Minnesota’s new health insurance marketplace will be operational Sept. 3 to help prepare consumers for buying coverage when open enrollment begins a month later, officials said ...

Customer service jobs at virtual call centers are one of the few work-from-home opportunities open to candidates at the entry level. Here’s where you can look for a remote role at a virtual call ...

HONOLULU (HawaiiNewsNow) - The state Labor Department is set to launch its new Unemployment Insurance Call Center on Monday. The updates are designed to improve access to the program and enhance the ...