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DOVER, DE, UNITED STATES, January 15, 2026 /EINPresswire.com/ -- Call Loom, a cloud-based call tracking system ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Call handling is the end-to-end process of managing internal ...

A long time ago, at an early incarnation of this magazine (called Inbound/Outbound) I wrote stories about ACDs and predictive dialers, which at that point were separate and unequal – but both were ...

Jasco has successfully implemented the first Proactive Outreach Manager (POM) call centre platform in South Africa that integrates outbound and inbound call capabilities. The POM platform was ...

By 2027 the call center industry is expected to be worth $496 billion, up from $339.4 billion in 2020. This rapid growth signifies competition in the industry is fierce, meaning companies need to make ...