When it comes to how long the check-in process takes at a dealership service department, there is a difference of opinion. Eighty-six percent of dealers said in a recent survey it takes one to seven ...

A single customer self-service interaction through a chatbot or FAQ portal can cost as little as 10 cents, while a live agent interaction can cost up to $8 or more. So companies have a clear financial ...

Now more than ever, state and local government agencies need ways to streamline processes and improve operations. Fortunately, many jurisdictions already use provenIT Service Management (ITSM) ...

Target has announced a major change to its self-checkout policy. The Minnesota-based retail giant revealed Thursday that it will soon roll out limitations for shoppers looking to use self-checkout at ...

Some Walmart shoppers are grumbling about the retailer's self-checkout lanes. The benefit of self-checkout is in the eye of the consumer. For every shopper who is upset there's no self-checkout lane ...