Sirjad Parakkat is the VP of Engineering for Ivanti, leading the IT Service Management, Lines of Business and Platinum Engineering Group. Too much of a good thing? That’s what it feels like when ...

OneNote is journal-creating software designed by Microsoft to be a space where you can jot down ideas, conduct research, and ...

Have you ever found yourself drowning in a sea of notes, struggling to locate that one critical piece of information you jotted down weeks ago? Or maybe your to-do lists are scattered across notebooks ...

You’ve probably heard of Microsoft OneNote, but did you know it can also serve as an ultimate project management tool? It’s a hidden gem within the Microsoft 365 suite that might just be the answer to ...

Copilot integration in Microsoft 365 apps makes it a snap to generate first drafts, revise text, and get instant summaries for long docs or email threads. Here’s how to use Copilot for writing ...

As technology continues to evolve, so does the future of service operations and in particular how knowledge can improve productivity and knowledge worker outcomes. Advancements in natural language ...