How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...

Forbes contributors publish independent expert analyses and insights. I provide career insights for you to be seen and promote. The ability to quickly adapt and confidently lead are skills that can ...

There's no question that artificial intelligence (AI) is rapidly transforming the working world. According to Microsoft's 2023 Work Trend Index, 82 percent of workforce leaders say their employees ...