As organizations recognize the important role of field services such as repairs and maintenance in delivering exceptional service, there's an increasing demand for solutions that efficiently ...

Enterprises want more value from their data, but research from Salesforce shows how silos, gaps in strategy and low data trust continue to limit how far AI can scale.

When leaders trust their data, their systems, and their governance, AI moves from experimentation to enterprise impact.

Salesforce (NYSE:CRM) secured a US$5.6b, 10 year U.S. Army technology modernization contract. The deal runs through ...

Salesforce executives at a recent press event painted a picture of an intelligent, informed virtual support agent that could dramatically alter how sales and service are conducted, signaling an ...

AI has changed our personal lives, answering any question, unleashing our creativity, and delivering tailored insights with a ...

Good morning, everyone. Welcome to our session today, a topic that all of us can perhaps relate to as employees. Employee Support is Broken - Here's How to Fix It with AI. So in our session today, ...

The revamped Salesforce Slackbot promises to be a "deeply personal agent for work" with added intuition from AI and ...

Salesforce's corporate messaging platform, Slack, has upgraded its automated assistant, Slackbot, into a versatile AI agent.