Robot assistant on modern hotel / office reception. The integration of Artificial Intelligence (AI) into the hospitality sector marks a significant shift in how hotels deliver customer service. In an ...

One thing you shouldn't have to watch out for is undisclosed fees. The Federal Trade Commission recently introduced a rule ...

An influx of staff delivering exceptional customer service is driving a rise in hotel guest satisfaction as travel returns to pre-pandemic levels, according to J.D. Power's annual North America Hotel ...

You may have heard butler service touted as a perk in some of the world's best hotels. After all, part of the joy of travel is indulging in luxuries you don't get at home, like having a daily ...

The philosophy of the hospitality industry is essentially connected to serving people. In hospitality -- a broad commercial segment that includes restaurants, hotels, amusement parks, cruise lines and ...

Sarah Chelli is a service stylist at The Langham hotel in New York City and works with VIP guests. Chelli is responsible for handling special requests to make visits as personalized as possible. She ...

North American hotels' increase in staffing and a focus on customer service is paying dividends in the form of guest satisfaction, according to a new J.D. Power survey. Overall guest satisfaction in ...

Add Yahoo as a preferred source to see more of our stories on Google. The collaboration aims to strengthen guest engagement and help the collection scale its operations. Credit: Pressmaster / ...