Robot assistant on modern hotel / office reception. The integration of Artificial Intelligence (AI) into the hospitality sector marks a significant shift in how hotels deliver customer service. In an ...

If you want to see great customer service recovery in action, watch closely as a manager at a Four Seasons hotel fields a complaint from an unhappy guest. In the case I'm going to share with you, a ...

TROY, Mich.: 4 Sept. 2024 — The secret to a great branded hotel stay may be in an aspect that guests do not often realize: the third-party management company operating the hotel, which creates ...

An influx of staff delivering exceptional customer service is driving a rise in hotel guest satisfaction as travel returns to pre-pandemic levels, according to J.D. Power's annual North America Hotel ...

The third-party hotel management market is a unique niche for which there is very limited information available on competitor performance on guest satisfaction. While hotel operators rely on ...

North American hotels' increase in staffing and a focus on customer service is paying dividends in the form of guest satisfaction, according to a new J.D. Power survey. Overall guest satisfaction in ...

Photo Credit: Hyatt Place Delray Beach. Hyatt Hotels and its hotel peers have seen relative success in growing their select-service brands like Hyatt Place and they don't seem to be backing down from ...

The philosophy of the hospitality industry is essentially connected to serving people. In hospitality -- a broad commercial segment that includes restaurants, hotels, amusement parks, cruise lines and ...