Help desk vendors Remedy and Peregrine this week will separately introduce products designed to better align business processes with IT assets and service management, which users say helps to resolve ...

Fixify Inc., a startup helping companies process employees’ technical support requests more efficiently, today announced that it has raised $25 million in funding. Costanoa Ventures, Decibel Partners ...

Seeking to enhance your customer support experience? Mobile apps for help desks empower support teams with the capability to handle tickets and address problems on the go. Explore our top mobile ...

A critical vulnerability in SolarWinds' Web Help Desk solution for customer support could be exploited to achieve remote code execution, the American business software developer warns in a security ...