When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

Symantec Corp. today plans to announce pcAnywhere 11.0, an upgraded release of its remote-access software that features performance improvements and a revised user interface for IT help desk ...

A start-up is launching an appliance that lets help desk staff take control of remote computers without the time-consuming tasks of installing and maintaining dedicated software on the remote machines ...

TeamViewer is easy, free for personal use, and ticks all the remote control software boxes such as chat and file transfer. Meetings and remote video help are also part of the deal if you pony up for a ...

Remote-desktop software may still seem like science fiction to the family member or customer trying to overcome a computer issue, but real heads know it’s been a useful reality for a while now. Using ...

Funk Software Inc. in Cambridge, Mass., has announced Proxy 5.0, a new version of its remote control software designed to make it easier for help desk workers to support remote desktops. The new ...

Modern help desk software has to fulfill many requirements nowadays. It must simultaneously satisfy the needs of the customers, the support agents and the company. Customers should feel comfortable ...

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Aging help desk systems hinder remote support and IT fixes. Cloud-based help desks cut costs, ease complexity, boost IT. 28% of businesses are automating IT and help desk services. Along with aging ...

A critical vulnerability in SolarWinds' Web Help Desk solution for customer support could be exploited to achieve remote code execution, the American business software developer warns in a security ...