Remote monitoring and management packages (RMM software) provide IT support teams with the tools they need to administer an entire system. Find out which RMM tools are the best. Thanks to networks and ...

Modern help desk software has to fulfill many requirements nowadays. It must simultaneously satisfy the needs of the customers, the support agents and the company. Customers should feel comfortable ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

New Windows Remote Help app supports remote and hybrid employees Your email has been sent As companies went remote at the start of the COVID-19 pandemic, it quickly became obvious that enterprise VPNs ...

Remote access software has become an essential tool for businesses and individuals alike, allowing them to manage and support devices from virtually anywhere. With more people working remotely and ...

Acronis and Splashtop announced a partnership Wednesday that promises to make troubleshooting security problems on endpoints easier. Under the deal, the pair will integrate Splashtop’s secure remote ...

Find out what remote access software is, how it works, and why you should consider it for you and your business. In a post-pandemic world, many businesses have transitioned into the hybrid work model ...

For the second week in a row, SolarWinds has released a patch for a critical vulnerability in its IT help and ticketing software, Web Help Desk (WHD). According to its latest hotfix notice, the issue ...

A critical vulnerability in SolarWinds' Web Help Desk solution for customer support could be exploited to achieve remote code execution, the American business software developer warns in a security ...