Online reputation is a brand’s most valuable asset today. How it appears – whether positive or negative – is of equal significance. A favorable online reputation can open doors of opportunity, while a ...

Google has changed its repair policy in response to criticism from repair advocate Louis Rossmann. Rossmann dug through the Google Store’s “Service & Repair Program Terms & Conditions” for its ...

Artificial intelligence is reshaping how brands engage with consumers and redefining how they recover from reputational damage. As online conversations move faster and misinformation spreads more ...