Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

I'm looking for a free help desk and knowledge base software solution. I'd prefer that it runs on IIS since that's what our external facing web servers are using. Though, if you know of a solid ...

IT management and help desk software can help maintain the technical side of your business, but costly packages designed for big companies don’t scale well to smaller businesses. I’ve already ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

GroupLink is offering its help desk software, everything HelpDesk, for free to K-12 schools and higher education institutions. The free version of everything HelpDesk is a "lite" version and, ...

With enterprises looking to achieve cost savings as their top priority in managing their IT systems, the IT help desk market is getting commoditized very fast, leaving little room for any disruptive ...

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...

Help-Desk-Software.com is making its Help Desk Premier software available for free to educational organizations until the end of this year. The offer provides a perpetual software license for an ...

Simplify your software evaluation process with this free Help Desk software pricing guide! This guide is based on extensive market research and is designed to help professionals: Learn about relevant ...