A brand engagement strategy that focuses on people will spark positive experiences, encourage conversations and promote business growth. Anytime you interact with a customer, you have a chance to ...

Customer satisfaction and loyalty are at the core of most customer-centric organizations' business goals because a satisfied and loyal customer means increased sales, referrals and profit margin.

Marcy Klipfel oversees the full HR department and contributes to a high-performance culture as chief engagement officer at Businessolver. When speaking to HR peers and clients lately, I’ve noticed ...

Airline EasyJet has adapted its pension communication approach to cater to the working patterns of pilot and cabin crew employees, by making information clear and easily accessible for members on the ...